Business Process Optimisation

MSc in Strategic Sales Management Summary

Duration: 5 days
Schedule: 13th - 17th June 2011
Fees: €3,600 for one participant, €6,000 for two
Programme Director: Dee Carri

The programme consists of three modules, delivered over five days, and will equip participants with the practical tools and knowledge to design and manage an organisation’s business processes.

The modules are as follows:

1 Principles of Process Management provides an overview and discussion of the principles, concepts and techniques required to transform your business from a traditional, functional organisation to a process-centric organisation. It introduces a systematic approach and methodology for planning, monitoring,measuring and managing your company’s business process performance and for redesigning and improving specific processes.

2 Introduction to Business Process Modeling, Analysis & Design focuses on the skills and techniques required to analyse and design new processes or to redesign and improve existing processes. It will enable participants to identify opportunities for process change and apply the appropriate process analysis, modeling and design techniques required to improve performance. In addition, participants will learn to scope specific processes using graphical models to document results, and define measurement techniques for evaluating outcomes. They will also learn how to model As-Is and To-Be process workflows using BPM notation. This module is organised around a universally applicable case study that will be developed by the participants working in teams.

3 Information Gathering and Facilitation for Business Processes provides practical training in gathering information from individuals and groups. It considers how analysts can gather the information needed to populate the worksheets and diagrams used in business process modeling, analysis and design. In addition, this module emphasises the importance of planning for information gathering, conducting interviews with individuals, and leading group facilitation sessions. Techniques for generating innovative business process solutions in creative sessions will also be introduced, along with a clear definition of the roles, skills and techniques of the interviewer, facilitator and scribe. All participants will have the opportunity to practise the techniques during sample scenarios and role plays.

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