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Managing State Body & Agency Performance
| Duration: 3 days | 
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| Schedule: 4th October 2010 (3 consecutive Mondays) | |
| Fees: €2,714 | |
| Programme Director: Peter Ryan |
Ever since the Strategic Management Initiative and Delivering Better Government were launched in the mid-1990s, public service reform has been at the forefront of Government thinking. The concept of "performance" has been a central and recurring theme, whether in the context of the Public Service Management Act, pay benchmarking, "integrated PMDS" or the Civil Service Regulation Act.
More recently, the OECD's review and evaluation of the Irish public service has highlighted, amongst other things, requirements to:
(i) "Improve governance and performance dialogue" between Government Department and Bodies/Agencies, such that relevant parties are jointly accountable for the achievement of agreed targets and
(ii) "Move towards a performance focus" which shifts from inputs and processes to concentrate on broader public service outputs, outcomes and overarching objectives.
To date, Irish civil and public servants have generally lacked an integrated or agreed framework for managing the performance of Bodies/Agencies or other third party service providers. More particularly, ‘information asymmetries’ have meant that it has been difficult to identify performance indicators or the metrics which are necessary to ensure the effective management of third party organisations. Obvious questions therefore arise in areas relating to governance, funding, value for money and service to citizens. With this in mind, we, in collaboration with RA Consulting have developed a programme to address these areas. Based on a model which has been developed and implemented with one major Government Department and 7 separate Bodies/Agencies, this programme has been designed to offer a practical framework for improving performance and meeting agreed outcomes.
What will I get from this programme?
This practically based programme will provide participants with an understanding of the increasing focus on performance and its criticality within an Irish public service context. Particular emphasis is placed on strategic planning and the development of performance indicators for third party Bodies Agencies or external service providers.
