The part-time Masters, taught via twice-weekly evening classes, is aimed at managers of shared service centres and other types of business services who wish to upgrade their skills and knowledge in this rapidly growing business area. They may work for international or local companies, service providers, or the public sector. This course will enable participants to apply best practice in the management of their own businesses, both at home and abroad.
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Important Note: Tuition fees and other charges are subject to change each year. Read more.
What will I learn?
Cost savings were the main objective of shared service centres in the early days, but the objectives today are far more strategic, focused on adding value to the whole business value chain, to driving innovation and improving analytics. Service delivery, whether in-house or out-sourced, is now seen as an ongoing partnership that requires leadership, insight, and collaboration between a corporate client and its service centre affiliate or external outsourcing service provider.
The teaching approach and course content have been developed to provide a highly analytical view of the role and value of all aspects of global business services management. Participants will gain:
A comprehensive understanding of the global macro-economic context, as well as the organisational structures and dynamics of their employer firms.
Skills in managing large teams of staff across different countries and all the issues associated with cross-cultural management.
Skills in designing metrics to assess performance in a process of continual improvement.
Meet our faculty
Prof. Mary Lambkin gives an overview of the MSc in Global Services Management at UCD Smurfit School. This part-time Masters is aimed at managers of shared service centres and other types of business services who wish to upgrade their skills and knowledge in this rapidly growing business area. To view our full video gallery click here.
How will I benefit?
Those who complete the course will develop:
- An analytical perspective on how global business services fit into modern business and where they can make the greatest contribution.
- A thorough understanding of how shared service centres can be used to improve the effectiveness and efficiency of various business processes at all stages of the value chain.
Practical skills in managing shared service centres and outsourcing projects from end to end, and in managing ongoing service operations at home and abroad.
The course will draw on a range of expertise – delivery of the course combines inputs from highly experienced, international academic faculty members and from leading practitioners within the global business services sector, providing comprehensive coverage of the topics relevant to global services management
It will be offered in a part-time format, with a number of core modules especially designed and provided for this group of students, as well as option modules from other MSc courses.
The part-time course will run over two years, with the work spread across six semesters. The practical element will involve working on a project in the students’ own workplace, supervised by a faculty member from UCD Smurfit School.
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